Customer Service Representative Wego Posted on January 14, 2020 2 - 4 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Scope: A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.Job Description:•Follow ustomer service policy and procedures.•Provide professional and courteous customer service to improve business performance.•Maintain updated knowledge of all company products and services in order to provide adequate education to customers.•Ensure customer satisfaction and provide professional customer support.•Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers•Handle customer complaints, provide appropriate solutions and alternatives within the time limits.•Promptly respond to customer questions submitted via all channels.•Collect and record customers feedback and information, and share that with appropriate departments and team members•Attend all required customer service-related meetings•Research as required to troubleshoot customer problems•Handle dissatisfied customers in a polite and professional fashion.•Track and follow-up all customer requests in a timely manner.•Contact Wego partners and update users with their request status.•Complete any ad hoc assignments or procedures as required. Company Industry Internet / E-commerce / Dotcom Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer Service Representative REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Representative Jobs also searched Customer Service Representative Jobs Customer Care Executive Jobs Customer Service Executive Jobs Customer Service Jobs Customer Handling Jobs Customer Support Jobs Customer Satisfaction Jobs Wego View Contact Details Contact Name/ Designation: - Website https://wego.bamboohr.com/jobs/view.php?id=142 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?