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Customer Service Representative

The Dow Chemical Company

2 - 3 years Casablanca - Morocco

Any Nationality

, Posted on June 5, 2018 1 Opening

Job Description

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Customer Service
Representative is the customer facing focal point who is responsible to deliver
exceptional service to Corteva Agriscience , Agriculture Division
of DowDuPont , local sales business customers and profitability
to Corteva Agriscience , within their assigned customer base; through
creation successful relationships, build customer loyalty and confidence.
Key responsibilities
• Perform Order Management activities in alignment with
Dow AgroSciences work processes and business service standards.
• Follow up the preparation to do business process
related to new customer code creation (Sold to and Ship to) or customer
master update.
• Enter Manual orders once received from customer or
field seller.
• Automated order: Follow up of orders entered when
automatized, follow up of alert message. Maintenance of Customer Material
Info Record (CMIR). Maintenance of customer and product data base whereas
• In Make to Order: follow up with planners to confirm
the required delivery date; In Make to Stock: follow up with Deployment
Planner (DP), to ensure correct warehousing source, and availability.
• Actively participate at Demand reviews in MTO when requested.
• Coordination with logistic partner to align customer
required delivery date and logistics availability (secondary or
primary distribution)-
• Responsible for follow up of Post Good Issued on
• Request of express delivery or out of area exceptions
to CSTL according to customer needs.
• Responsible for QN creation when related to customer,
because of integrity of product or when a diversion or revision is needed.
• Responsible for Dispute Case creation to perform sales
adjustments or QN for revision/diversion.
• Responsible for order repricing when informed by the
price coordinator.
• Inform field seller / customer of any customer
requirement/issue or opportunity on time, reaching win-win agreements.
• Responsible to archive all the documentation related to
their customer orders.
No supervision
Interacts with
• Customers
• Commercial team (field sellers) and Marketing
• Customer Service Team Leader
• Receivable Specialist.
• Pricing Coordinator
• Artwork Coordinator
• Supply (Planners and DPs), logistic partner,
Export Center; ITO
• Credit Department / Invoicing
• OEC PC OR&H Coach and other PC roles

Industry Type : Chemicals / Petrochemicals / Polymers / Industrial Gases
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Key Skills needed
• Fluent Arabic/French/English language skills
• Systems Skills (ECC & MS Office)
• Interpersonal & Communication Skills
• Organizational Skills
• Operating Discipline
• Problem solving


Customer Service Representative MS Office French Order management Business process Project Coordinator Database Warehouse Supervision Deployment

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The Dow Chemical Company

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