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Customer Service Representative

Apparel Group

Posted on October 15, 2019

5 - 10 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Customer Service Representative
Job Location : UAE
Key Responsibilities :
To assist customers with any of their inquiries and complaints through email phone and social media To take ownership to resolve customers issues at first contact
To ensure SLA s and customer s expectations are always achieved
To deal with complaints and escalation process when necessary
To act as a Brand Ambassador at all time
To communicate promptly any information to customers about their orders -To help customers to register online and or to process their orders
To assist customers with any issues with regards to the returns of their orders
To always deal with the most difficult customers in a quick willing and professional manner aiming to turn negative situations into a positive outcome and using available resources to solve problems
To issue refunds and compensation as appropriate
To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers


Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Representative

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Apparel Group


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