Customer Service Representative (Nationals) Cupola Teleservices Limited
Multiple Vacancies
Posted on 16 Oct
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Experience
0 - 3 Years
Job Location
Education
Secondary School, Any Graduation
Nationality
Emirati (UAE)
Gender
Any
Vacancy
7 Vacancies
Job Description
Roles & Responsibilities
- Responding to customer inquiries and resolving complaints in a professional and timely manner.
- Handling and resolving customer escalations or complaints to ensure customer satisfaction.
- Assisting customers with product or service selection and providing recommendations based on their needs.
- Meeting and exceeding individual and team performance targets and key performance indicators (KPIs).
- Maintaining customer records and updating customer information in the database.
Desired Candidate Profile
- Family Book is required
- Good communication skills in English.
- Ability to work well in a team and collaborate with other departments or teams.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
- Customer Care Associate
- Customer Support Executive
- Customer Service Agent
- Call Center Agent
- Call Center
- Problem-Solving
- Client Service Representative
- Customer Success Associate
- CRM Software
- Customer Support
Cupola Teleservices Limited
Cupola Teleservices is the Middle East's pioneer in outsourced contact center services. Headquartered in Dubai, UAE, Cupola has been offering outsourced contact center services to blue chip multinational corporations, large regional conglomerates and emerging SMEs/startups since 1999. We have deep expertise and know-how across multiple industries built up over two decades of providing contact center services. Our industry experience spans technology, media & entertainment, retail & consumer, financial services, government, healthcare, industrials, food & beverage, transportation & logistics, real estate & hospitality and education.
Read MoreTaimur Awan Awan - Deputy CEO
Dubai Outsource Zone PO Box: 500220, Dubai, United Arab Emirates (UAE)