Customer Service Representative Feasible Management Consulting L.L.C

Employer Active

Posted 27 min ago

Experience

1 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
  • Assist in training new team members, sharing best practices to elevate overall service standards.

Desired Candidate Profile

  • Personal qualities such as patience, empathy, and a positive attitude are essential for building rapport with customers.
  • Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
  • Strong technical skills in using customer support software, with an understanding of troubleshooting basic technical issues.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Empathy
  • Technical Support Associate
  • Multitasking
  • Customer Service
  • Documentation
  • Customer Success Advocate
  • Client Support Executive
  • Support Agent

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Feasible Management Consulting L.L.C

Samira Omerova - Fouder

Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dub Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dub, Dubai, United Arab Emirates (UAE)