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Customer Service Representative

Fit Republik

Posted on May 3, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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DESCRIPTION OF JOB DUTIES:
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Take payment information and other pertinent information such as addresses and phone numbers
• Work with customer service manager to ensure proper customer service is being delivered
• Handle changes in policies or renewals
REQUIRED SKILLS, EDUCATION AND CERTIFICATIONS:
• Min. High School Diploma or GED, Bachelor's Degree strongly preferred.
• Proven customer support experience or experience as a customer service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively


Fitness / Wellness / Gym / Salon / Spa

Helpdesk / Customer Service / Telecalling

Keywords

Customer support CRM Customer Service Representative Financial accounting Management Usage MIN

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