Customer Service Representative

Fruitful Day

Posted on 24 Feb

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities
  • Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
  • Provide accurate information about products, services, or order status
  • Resolve customer complaints and follow up to ensure complete satisfaction
  • Document customer interactions and update relevant information
  • Collaborate with internal teams to find solutions for customers' needs
  • Maintain high-quality standards in customer service at all times
  • Adhere to company protocols and performance metrics

Desired Candidate Profile

Must have requirements
  • Minimum 3 years of call center experience
  • Fluency in English, both spoken and written
  • Excellent multitasking abilities
  • Keen attention to detail in all aspects of work
  • Strong interpersonal and communication skills
  • Ability to remain calm and professional under pressure
Nice to have requirements
  • Experience in the UAE market
  • Knowledge of CRM software and call center technologies
  • Previous experience in the retail or e-commerce sector

Company Industry

Department / Functional Area

Keywords

  • Customer Service Representative

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Fruitful Day

Role Overview/div>
As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers./div> /div>

Read More

https://app.whitecarrot.io/share/careers/fruitful-day/job/09dd27a5-ea79-4237-81e8-4306bdfd4592

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