Customer Service Representative Muhammad Ashfaq Scrap Metal and Waste Trading llc

Multiple Vacancies

Posted on 4 Sep

Experience

0 - 1 Year

Monthly Salary

AED 3,500 - 4,000 ($946 - $1,081)

Job Location

Dubai, Sharjah, Ajman - United Arab Emirates (UAE)

Education

Intermediate School, Bachelor of Commerce

Nationality

Any Arab National, Any European National, Indian, Pakistani

Gender

Any

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
  • Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
  • Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
  • Assist in training new team members, sharing best practices to elevate overall service standards.
  • Stay updated on company policies and industry trends to provide accurate information and maintain compliance.
  • Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
  • Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
  • Strong technical skills in using customer support software, with an understanding of troubleshooting basic technical issues.
  • Excellent communication skills, both verbal and written, enabling clear and effective interaction with customers.
  • Demonstrated ability to handle stressful situations calmly and effectively, showcasing resilience and adaptability.
  • Personal qualities such as patience, empathy, and a positive attitude are essential for building rapport with customers.
  • Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Muhammad Ashfaq Scrap Metal and Waste Trading llc

sujan singh - hiring manager

Deira,Dubai United Arab Emirates, Dubai, United Arab Emirates (UAE)

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