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Experience
2 - 3 Years
Monthly Salary
AED 3,500 - 4,500 ($946 - $1,216)
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a Customer Service Representative to join our growing team. In this role, you will serve as the first point of contact for clients, managing reservations, resolving inquiries, and ensuring every customer interaction reflects our premium service standards. You will work closely with operations, dispatch, and chauffeur teams to provide a seamless, high-quality experience to all customers.
Key Responsibilities
- Handle inbound calls, emails, and face-to-face client interactions with professionalism and empathy.
- Manage bookings and schedules using Odoo ERP and CRM systems.
- Provide accurate information on services, pricing, availability, and policies.
- Address and resolve customer complaints promptly to ensure satisfaction.
- Record and track customer queries, follow-ups, and service documentation in CRM.
- Conduct post-service follow-ups and collect client feedback for service improvement.
- Coordinate closely with dispatchers, chauffeurs, and operations teams for smooth service delivery.
Desired Candidate Profile
Qualifications & Requirements
- Minimum 2 years of customer service experience in luxury transportation, hospitality, or a related service industry.
- Fluent in Arabic (spoken and written) with strong proficiency in English. Knowledge of Urdu or Hindi is an advantage.
- Hands-on experience with Odoo ERP CRM and Help Desk systems is highly preferred.
- Strong communication skills with a customer-first mindset.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Collaborative, solution-oriented, and professional under pressure.
Employment Type
- Full Time
Department / Functional Area
Keywords
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Royal Smart Limousine L.L.C
Royal Smart Limousine is a member of the Rashed Al Jabri Group of Companies. We have been shaping seamless travel experiences since 2002 with our luxury limousine services, Royal Smart Limousine. Now, we have launched our RSL Super App that offers a one-stop solution for all your travel needs, from flights, and limousine services to exciting tour packages, bus transportation and so much more. We are committed to exceeding your expectations, providing exceptional service, and crafting priceless memories. Let us work with you to plan an unforgettable journey, inviting you to experience The Smart Experience in the heart of Dubai visionary, optimistic, and world-class development.
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