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UAE national Customer Service Representative Teleperformance Global Services FZ-LLC

Multiple Vacancies

Posted 47 min ago

Experience

0 - 6 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

10 Vacancies

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
  • Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
  • Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
  • Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
  • Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Collaboration
  • Time Management
  • Customer Success Associate
  • Adaptability
  • Support Services Representative
  • Client Support Executive
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Customer Experience Advisor

Teleperformance Global Services FZ-LLC

www.teleperformance.com

601 Floor 6 ACSS Building, Dubai outsource zone, Dubai, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)