Customer Service Representative
Udrive
Posted on 2 Sep
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Experience
1 - 5 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Dubai,
United Arab Emirates
Experience
1 to 5 years
Qualification Level
Graduate
Job Function
Customer Service / Telecalling
Skillset
Familiarity with RTA rules and regulations
Preferred Jobseekers
Jobseekers from any country
Job Location : Dubai, United Arab Emirates
Key Responsibilities:
Handle inbound and outbound calls to address inquiries and complaints.
Offer effective solutions, ensuring customers feel supported and valued.
Engage in active listening, clarify details, and de-escalate complaints as needed.
Track and resolve customer issues through to completion.
Use relevant software, databases, and tools correctly.
Maintain and surpass call center metrics without compromising service quality.
Log all call details in line with established protocols.
Identify recurring call patterns and alert management.
Required Skills :
Ability to work well under pressure and adapt to changing demands.
Strong teamwork, communication.
Qualifications:
Bachelor s degree in Business, Communications, or Marketing is preferred
Fluent Arabic and English (spoken, written, and reading).
Familiarity with RTA rules and regulations is a plus.
At least one year of call center or customer service experience.
Company Industry
Department / Functional Area
Keywords
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