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Customer Service Representative

Apparel Group

1 - 3 years Dubai - United Arab Emirates

Any Graduation, Diploma. Any Arabic National

Medical Insurance, Air Ticket Allowance, Paid Annual Leaves


, Posted on May 16, 2018 1 Opening

Job Description

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Purpose:

To assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.

Key Responsibilities:

-To assist customers with any of their inquiries and complaints through email, phone and social media
-To take ownership to resolve customers’ issues at first contact
-To ensure SLA’s and customer’s expectations are always achieved
-To deal with complaints and escalation process when necessary
-To act as a Brand Ambassador at all time
-To communicate promptly any information to customers about their orders
-To help customers to register online and/or to process their orders
-To assist customers with any issues with regards to the returns of their orders
-To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
-To issue refunds and compensation as appropriate
-To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
-To assist in gathering information and produce reports on a regular basis
-To be able to deal with customers with late returns and faulty goods
-To liaise with fulfillment for any issues with customers’ orders
-To coordinate with shipping over issues raised by customers with regard to either orders or return
-To help customers with product enquiries and drive cross-selling to increase units per transactions


Industry Type : Retail
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

-Fluent in speaking and writing English and Arabic
-Excellent experience with Customer Care in an office environment or on the shop floor
-Previous contact centre experience is beneficial
-Excellent written and verbal communication skills
-Good team player
-Excellent keyboard and written skills, articulate with good spelling and grammar
-Excellent communication skills specifically in regard to building relationships with customers
-Reliable and consistent
-Flexible attitude and able to take initiative
-Excellent eye for detail and good organizational skills
-Experience with Microsoft packages

Keywords

Customer Service Customer Care Customer Support

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Apparel Group

Retail conglomerate.

View Contact Details

Contact

Name/ Designation:
Radhika Naik - HC Executive

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