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Customer Service Representative

National Bank of Dubai

23 - 24 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

, Posted on June 12, 2018 1 Opening

Job Description

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* Department Description:
Business Banking was set up as a separate support vertical to manage allnonindividual relationship under Retail Banking Business banking has always ensured that the customers are placed on the right platform so as to provide then with the best product and services possible
Brief Description:
The incumbent will be responsible for providing support to existing clients with standard information and operating procedures They will also liaise with the Relationship Managers on assisting with the walk in customers
Detailed Description:
Customer Service Excellence Ensure high customer satisfaction levels by providing accurate and timely information to the customers Continually strive to achieve perfection in documentation and information being relayed to customers Policies and Procedures Be well conversant with the policies and procedures of the bank in addition to updating oneself on various developments banking sector Products and Services Qualitative Endure complete knowledge on various products and services which are offered primarily by Business Banking and Emirates NBD as a whole Ensure Faster TATsForward all requests received through emails from RMs and various internal departments Liaise with various internal departments with regards to the approval process and take issues to logical conclusionsChecker rights at centres for various processes SelfDevelopmentStrive to achieve results and take initiative for selfdevelopmentWork closely with line managers by diligently identifying key training programs Problems and Decisions Liaise with various departments to ensure perfection in documentation and delivery of same to related units Provide customers with information regarding standard process and procedures and tariffs
Job Requirements:
Additional Details:
Education Graduate Experience23 years preferably in customer service role Knowledge and Skills Basic Banking OperationsCustomer Service Behaviors CompetenciesFriendly Courteous SpontaneousTeam Player CreativeSelfMotivated Goal Oriented Tactful Age 20 NationalityUAE National

Industry Type : Banking / Financial Services / Broking
Functional Area : Helpdesk / Customer Service / Telecalling


Customer Service Representative Customer Satisfaction Service Excellenceiness Banking Retail Banking Relationship Training Management Banking

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National Bank of Dubai

Emirates NBD was formed in the year 2007 with the merger between Emirates Bank International (EBI) and the National Bank of Dubai (NBD). Headquartered in Dubai, Emirates NBD is one of the leading banking groups in the Gulf region specializing in wealth solutions, banking solutions, mobile banking , etc., for individuals, corporates, and businesses. Over the years it has earned several awards and accolades of which some of the recent ones are listed below:

• Won global recognition at RBI 2018 Global Awards, 2018;

• Named Best Retail Bank in the Middle East by The Asian Banker, 2018;

• Named The Banker’s ‘Bank of the Year – UAE’ for the third consecutive year in 2017;

• Named Banking Company of the Year by Gulf Business, 2017; and many more.

The banking institution’s vision is to become a leading and globally recognized financial services provider. Towards this end, it is committed to consistently making its customers’ lives simpler by offering solutions that help accomplish their financial objectives.

As an employer, Emirates NBD is committed to the personal and professional growth of its people. In fact, the institution firmly believes that, both the growth of its employees and business goes hand in hand. It offers excellent salaries, compensation packages, and perks along with numerous learning and development programs for continuous growth of its employees.

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