Customer Service Representative Client of Top Business Posted on June 11, 2018 1 - 26 years Other - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Description: • Handle placement tests, students registrations and enrollments on the management system. • Taking students cash and credit cards payments and issuing invoices. • Respond to students and agents enquiries and bookings via email within 24 working hours. • Handle and resolve students complaints. • Maintain students database. • Provide appropriate solutions and alternatives within the time limits. • Follow up to ensure resolution. • Obtain and evaluate all relevant information to handle product and service inquiries. • Giving prompt, clear and accurate information about courses (face-to-face, via email and/or by phone). • Listen attentively to students requests and enquiries. • Follow communicated procedures, guidelines and policies.. • Helping students with visa issues, accommodation, inquiries, and general assistance. • Direct requests and unresolved issues to the designated resource. • Keep records of customer interactions and transactions • Record details of inquiries, comments and complaints and details of actions taken. • Prepare and distribute customer survey reports. • Follow up on customer interactions. • Handle inbound and outbound calls. • Helping students with visa letters, making calls and general routine office-type work. • Helping to keep noticeboard information in ILI reception, caf and classrooms up-to-date. • Helping to keep website updated with current product information. • Making sure that information displayed on all ILI notice boards and front Desk screen is accurate, current and relevant. • Being able to talk to students about social activities, or put them in touch with our specialist activity leaders. • Supporting educational, Finance, and marketing department with reports, students data, history and payment information. Qualifications: • Age: 22-26 years old. • Gender: Female only. • Graduate from a private international school or from an English section in his/her university • Living in nearby Mohandeseen areas • Minimum 1-2 years of experience in customer service field only • Fluent English • Working days/hours flexibility is a must Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Outbound Customer Service Representative Credit Cards Front Desk Management Database REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Customer Service Representative Jobs Customer Care Executive Jobs Customer Service Executive Jobs Customer Service Jobs Inbound Jobs Front Desk Jobs Reception Jobs Client of Top Business View Contact Details Contact Name/ Designation: - Website https://www.topbusiness-hr.com/Jobs/868/customer_service_representative_.html Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?