Home Jobs in Egypt Customer Service Representative Jobs in Egypt Customer Service Representative

Customer Service Representative

Client of Top Business

Posted on June 11, 2018

1 - 26 years Other - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.


Job Description:
• Handle placement tests, students registrations and enrollments on the management system.
• Taking students cash and credit cards payments and issuing invoices.
• Respond to students and agents enquiries and bookings via email within 24 working hours.
• Handle and resolve students complaints.
• Maintain students database.
• Provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Giving prompt, clear and accurate information about courses (face-to-face, via email and/or by phone).
• Listen attentively to students requests and enquiries.
• Follow communicated procedures, guidelines and policies..
• Helping students with visa issues, accommodation, inquiries, and general assistance.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken.
• Prepare and distribute customer survey reports.
• Follow up on customer interactions.
• Handle inbound and outbound calls.
• Helping students with visa letters, making calls and general routine office-type work.
• Helping to keep noticeboard information in ILI reception, caf and classrooms up-to-date.
• Helping to keep website updated with current product information.
• Making sure that information displayed on all ILI notice boards and front Desk screen is accurate, current and relevant.
• Being able to talk to students about social activities, or put them in touch with our specialist activity leaders.
• Supporting educational, Finance, and marketing department with reports, students data, history and payment information.
Qualifications:
• Age: 22-26 years old.
• Gender: Female only.
• Graduate from a private international school or from an English section in his/her university
• Living in nearby Mohandeseen areas
• Minimum 1-2 years of experience in customer service field only
• Fluent English
• Working days/hours flexibility is a must


IT - Software Services

Helpdesk / Customer Service / Telecalling

Keywords

Outbound Customer Service Representative Credit Cards Front Desk Management Database

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Top Business


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or