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Customer Service Representative

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Posted on November 7, 2019

1 - 3 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up.
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Inform customer of deals and promotions
• Sell products and services
Salary will be 3200 Basic Salary 800 KPIs
job requirements
1 to 3 years
Not Specified at least
Computer Software Food Services/Restaurants/Catering


IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Proven customer support experience
• Very good in English Language is A must (Spoken-Written-Reading)
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Able to adapt with rotational shifts
• Applicants from nearby area like : October, Haram & fisal.

Keywords

Customer Service Representative

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