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Customer Service Representative

Pluto Tours

Posted on November 7, 2019

0 - 1 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
job requirements
0 to 1 years
Not Specified at least
Travel and Tourism


Travel / Tourism

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Keywords

Customer Service Representative

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Pluto Tours


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