Customer Service Representative Concentrix Corporation

Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Description

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.
We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.

Career growth and personal development:

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed.

Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.

What you will do in this role:

In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Review customer requests and expectations and respond to them according to their needs and situations
• Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience
• Develop your tech skills and learn how to use software solutions that improve people s lives
• Champion better brand experiences for our customers and clients

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Bachelor's degree or diploma in any related field
• Are proficient or bilingual in Arabic and English (advanced English level)
• Are proactive, self-motivated, and solution-oriented
• Can work rotating and weekend shifts

It will be a plus if you:

• Have previous experience in Customer Service or Sales
• Know how to work with helpdesk systems

Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it s this one or another role.

What s in it for you:

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time indefinite contracts
• Competitive salary and performance bonus opportunities
• Central location in Irbid
• Full paid training on the company and the project you ll be working on
• Career development programs, digital learning courses