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Customer Service Representative

Client of REEQWEST HR Consultancy Solutions

1 - 2 years Other - United Arab Emirates

Bachelor of Arts(English). Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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• The job holder will be responsible for providing service information and resolve any emerging problems that the customer accounts might face with accuracy and efficiency, the aim is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and Responsibilities :-
• Deal directly with customers either by telephone, electronically or face to face
• Opens customer account information
• Maintains customer records by updating account information
• Attracts potential customers by answering products/service questions
• Resolve Problems by clarifying the customers complaint, determine the cause of the problem and explain the best solution to solve the problem.
• Identifying and assess customers needs to achieve satisfaction
• Record details of inquiries, comments and complaints
• Record details of customer contacts and actions taken
• Refer customers to supervisors or managers who can help
Requirements:
Job Knowledge :-
• Academic: Bachelor Degree
• Fluent in English.
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The job holder will be responsible for providing service information and resolve any emerging problems that the customer accounts might face with accuracy and efficiency, the aim is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and Responsibilities :-
• Deal directly with customers either by telephone, electronically or face to face
• Opens customer account information
• Maintains customer records by updating account information
• Attracts potential customers by answering products/service questions
• Resolve Problems by clarifying the customers complaint, determine the cause of the problem and explain the best solution to solve the problem.
• Identifying and assess customers needs to achieve satisfaction
• Record details of inquiries, comments and complaints
• Record details of customer contacts and actions taken
• Refer customers to supervisors or managers who can help
Requirements:
Job Knowledge :-
• Academic: Bachelor Degree
• Fluent in English.


Industry Type : Industrial Products / Heavy Machinery
Functional Area : Sales / Business Development

Keywords

Php Customer Service Representative Customer Satisfaction Supervisoriness Executive

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Client of REEQWEST HR Consultancy Solutions


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Website https://www.reeqwest.com/view-job-details.php?id=1154


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