Customer Service Representative - L2 Escalations ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

Posted on 24 Feb

Experience

2 - 7 Years

Monthly Salary

AED 4,000 - 5,000 ($1,081 - $1,351)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National, Indian, Pakistani, Filipino

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Investigate and resolve complex customer issues escalated from L1, requiring in-depth analysis and problem-solving skills.
  • Act as the final point of contact for customer complaints, ensuring swift and satisfactory resolution to maintain customer loyalty.
  • Analyze escalated cases to identify root causes and trends, providing feedback to improve overall customer service processes.
  • Proactively communicate with customers via phone, email, and chat, providing updates and managing expectations throughout the resolution process.

Desired Candidate Profile

  • Possesses a High School Diploma or equivalent; a Bachelor's degree is a plus.
  • Minimum 2 years of experience in a customer service role, with a strong emphasis on handling escalations.
  • Proven experience in the tech industry or a related field is highly preferred.
  • Demonstrates excellent proficiency in both written and verbal communication skills.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Support Specialist
  • Customer Care Representative
  • Problem Solving
  • Process Improvement
  • Customer Success Advocate
  • Empathy
  • Conflict Resolution
  • Support Agent
  • Chat Support

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ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

Naveed - CEO

Dubai- UAE, Dubai, United Arab Emirates (UAE)

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