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Customer Service Representative - UK Account

Fusion Global Services

Posted on August 9, 2018

0 - 2 years Giza - Egypt

Any Nationality

Opening 01

Job Description

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Main Responsibilities and Duties:
• The main purpose is to facilitate and provide a global customer service standard
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Help Customer's pay Pills.
• Accuracy in handling all assigned tasks.
• Solve Customer's technical issues.
• Mentor and support new employees.
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Salary starts from: 3800 EGP Net Bonus up to 1175 Overtime "Optional"
• Transportation door to door is provided.
• Social and medical insurance.
• VPN from Vodafone (unlimited messages, unlimited calls).
• FREE Access to Gold's GYM.

Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Fluent English (Spoken & Written) is a must
• Rotational 2 days off.
• Proficiency in using MS Office application.
• Teamwork spirit.
• Working hours: rotational 9 hours per day included one hour break.
• Morning shifts and Night shifts with no overnight shifts.


Customer Support Vpn Medical Insurance Customer Service Representative Client Relationship Mentor Management


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Fusion Global Services

About this Company
FGS Ltd. is a multinational startup company located in United Kingdom specializing in Business Processing Outsourcing services to serve SMEs with a whole suite of BPO requirements. FGS provides bespoke and low cost business solutions. Our talents allow for an immediate...
I ndustry:
Consumer Services
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