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Customer service Representative - Universal Desk


Posted on August 10, 2018

0 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Handles all walk in customers from all the distribution channels , issues payment,investment and tax letters requested by customers and assists them with the settlement of due premiums.
• Supports and finalizes all the simple requests of life policies on the same day
• Provides any service for any customer's query , requests and complaints following process and agreed SLA.
• Collects and receives notifications and follow procedures till finalization.
• Issues P&C products as per agreed criterias and renew policies within authority limits.
• Replies to all kind of complaints or requests if required.
• Follows up on all client requests to guarantee prompt and regular feedback as required


Data Entry / Operations / Back Office Processing

Desired Candidate Profile

0-2 Years of experience.
• Experience in customer service is an asset.
• University degree
• Microsoft office.
• Fluent in both English and Arabic.
• Insurance experience in both life & P&C


Customer support Customer Service Representative MS Office Investment query Taxation C


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