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Customer Service Representative - Urdu Speakers

IBM

3 - 4 years Cairo - Egypt

Any Graduation. Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction. The employee uses judgment in choosing the task/routine.


Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Healthcare Analytics Customer Service Representative Customer Satisfaction Manager Technology Retail Cloud Usageiness Executive Relationship Executive

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IBM

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 375,000 employees serving clients in 170 countries. Just completing its 22nd year of patent leadership, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. Scientists from IBM Research have produced six Nobel Laureates, 10 U.S. National Medals of Technology, five U.S. National Medals of Science, six Turing Awards, 19 inductees in the National Academy of Sciences and 20 inductees into the U.S. National Inventors Hall of Fame. Today, IBM is much more than a “hardware, software, servicesâ€� company. IBM is now emerging as a cognitive solutions and cloud platform company. Our work and our people can be found in all sorts of interesting places. IBMers are helping transform healthcare, improving the retail shopping experience, rerouting traffic jams and even designing the next generation fan experience in sports stadiums around the world. It's the kind of thing we've been doing for more than 100 years.
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