Customer Service Specialist (Arabic Speaker) Tips and Toes Beauty and Spa Center Posted on January 27, 2019 2 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Female Medical Insurance, Paid Leaves Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Responsibilities: Provide excellent customer service through phone, e‐mail in a timely and accurate manner. Manage a large number of customer calls and offer exceptional 5 stars’ customer service for Inactive and New Clients pertaining to Tips and Toes (around 120 calls/day). Conduct appointment confirmation emails and Customer Service Calls. Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools and following the company communication procedures, guidelines, and policies. Develop and maintain in‐depth product and service knowledge. Inform inactive/ one‐time customers about special offers and promotions. Provide a detailed insight into customer’s root cause for discontinuing company’s services. Clarify and handle customer’s complaints, provide appropriate solutions and alternatives within the time limits and Follow up to ensure that appropriate actions were taken. Keep and analyze records of customer interactions/ complaints/ Feedbacks and suggestions to ensure a satisfying customer service experience. Attract potential customers by answering their queries and suggesting information about other products and services. Prepare documentation and reports on routine customer correspondence for future reference purpose. Escalate unresolved customer requests and complaints to the designated department for further investigation. Communicate customer feedback to the marketing team to develop processes for better serving customers. Compile reports and surveys on overall customer satisfaction. Update customer information in the customer service system during and after each interaction. Contribute to the team effort and to the company Vision, Mission and Values by accomplishing aligned results. Generate and Drive sales goals to achieve monthly targets. Remain updated on all products and services that the company offers, to cater to customers’ queries. Note: Arabic Speakers only Company Industry Fitness / Wellness / Gym / Salon / Spa Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer Service Customer Relationship Management Customer Care Customer Support Customer Centric Complaint Handling Problem Solving Inbound and outbound calls Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Service Specialist Jobs also searched Dubai UAE All Jobs Customer Service Specialist Jobs in Dubai Customer Service Jobs in Dubai Customer Care Jobs in Dubai Customer Support Jobs in Dubai Inbound Jobs in Dubai Customer Relationship Jobs in Dubai Customer Handling Jobs in Dubai Customer Service Specialist Jobs in UAE Customer Service Jobs in UAE Customer Care Jobs in UAE Customer Support Jobs in UAE Inbound Jobs in UAE Customer Relationship Jobs in UAE Customer Handling Jobs in UAE Customer Service Specialist Jobs Customer Service Jobs Customer Care Jobs Customer Support Jobs Inbound Jobs Customer Relationship Jobs Customer Handling Jobs Tips and Toes Beauty and Spa Center Tips and Toes Beauty and Spa Center View Contact Details Contact Name/ Designation: Manjula Soni - Recruitment Specialist Website https://www.tipsandtoes.com Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?