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Customer Service Specialist (Arabic Speaker)

Tips and Toes Beauty and Spa Center

Posted on January 27, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality Female

Medical Insurance, Paid Leaves

Easy Apply

Opening 01

Job Description

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Job Responsibilities:

Provide excellent customer service through phone, e‐mail in a timely and accurate manner.

Manage a large number of customer calls and offer exceptional 5 stars’ customer service for Inactive and
New Clients pertaining to Tips and Toes (around 120 calls/day).

Conduct appointment confirmation emails and Customer Service Calls.

Build sustainable relationships and trust with customers through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools and following the
company communication procedures, guidelines, and policies.

Develop and maintain in‐depth product and service knowledge.

Inform inactive/ one‐time customers about special offers and promotions.

Provide a detailed insight into customer’s root cause for discontinuing company’s services.

Clarify and handle customer’s complaints, provide appropriate solutions and alternatives within the time
limits and Follow up to ensure that appropriate actions were taken.

Keep and analyze records of customer interactions/ complaints/ Feedbacks and suggestions to ensure a
satisfying customer service experience.

Attract potential customers by answering their queries and suggesting information about other products
and services.

Prepare documentation and reports on routine customer correspondence for future reference purpose.

Escalate unresolved customer requests and complaints to the designated department for further
investigation.

Communicate customer feedback to the marketing team to develop processes for better serving customers.

Compile reports and surveys on overall customer satisfaction.
Update customer information in the customer service system during and after each interaction.

Contribute to the team effort and to the company Vision, Mission and Values by accomplishing aligned
results.

Generate and Drive sales goals to achieve monthly targets.

Remain updated on all products and services that the company offers, to cater to customers’ queries.

Note: Arabic Speakers only


Fitness / Wellness / Gym / Salon / Spa

Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Customer Relationship Management Customer Care Customer Support Customer Centric Complaint Handling Problem Solving Inbound and outbound calls

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Tips and Toes Beauty and Spa Center

Tips and Toes Beauty and Spa Center

View Contact Details

Contact

Name/ Designation:
Manjula Soni - Recruitment Specialist

Website https://www.tipsandtoes.com


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