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Customer Service Specialist

EGYTRANS

Posted on October 24, 2016

2 - 3 years Alexandria - Egypt

Any Nationality

Opening 01

Job Description

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Job Description:


Implementation of customer requirements in line with the regulations of the company to maintain customer satisfaction.


Key requirements and Qualification:



  • receives client connections and containers washing applications and types of materials to be removed.

  • sends all information on the materials to be Amaltha technical advisor to the company in the Netherlands, even the possibility of being communicated and the way to remove the material.

  • he answer to customer acceptance or rejection in accordance with the instructions technical advisor. If you accept, it is sending the laundry cost to the client.

  • follow up with the client and the date of arrival of the containers to be laundered.

  • The process of opening a serial number upon the arrival of the container, and then receives a shipment of specialist technical papers and made to order and for the designated files.

  • nters washing is data (Article type how to deal with it washed way safety equipment and safety) and then print them and direct them to Musharraf technicians, to start the washing process.

  • Receives laundry supervisor of technicians is signed after completion washing process, and then save it in the designated files and his completion of laundry on the system is a data entry.

  • The assay to receive required maintenance of the containers after being washed from maintenance technician out all you need containers of maintenance procedures, to give a price for the client

  • he print is delivered to the maintenance and service personnel, after the arrival of the client approval of the assay, the containers started in maintenance process.

  • he maintenance is to receive technical after the signing of the maintenance completion, and then save it in the custom files to him and the completion of maintenance on the system data entry.

  • The issuing of invoices at a cost of operation (Gsal- maintenance storage) and directed accounts for adoption, then routed to the customer to exchange.

  • Follow up with the customer s date of delivery containers. And on schedule, it is to receive delivery of the competent technical Minutes and save files in the designated delivery date him and enter data.

  • The closure of the process of washing and print out all the information a client certificate for what has been done with containers of (laundering the days of storage devices substance that has been washed container number) method name.





Helpdesk / Customer Service / Telecalling

Keywords

customer service accounts shares data entry recruitment procedures washing regulations cv freight forwarding

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