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Customer Service Specialist

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Posted on October 9, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Ensure customers queries are answered with the aim of a first-time resolution.
• Ensure the best Customer Care experience is given to all customers.
• Achieve KPI s whilst maintaining excellent quality.
• Receiving all customers calls and handle it properly.
• Handle customers across different platforms, including Social Media, Email and phone.
• Confirming availability from the Partners and courier pick up.


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

We d love to meet someone with
• Proven previous experience in a Customer Care role (eg retail, hospitality or in a contact center).
• Proven ability to maintain high-quality calls.
• Demonstrated excellence in customer issue resolution across all contact channels (e-mail , social media and phone).
• Superior active listening skills; asking clarifying questions to be sure the correct message is understood.
• Proficiency in multi-tasking, prioritizing and managing time effectively.
• Good PC & typing skills in English & Arabic.
• Excellent written and verbal communication skills, English and Arabic.

Keywords

Customer Service Specialist

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