Customer Service Specialist

WeJoy

Employer Active

Posted on 4 Dec

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle product-related feedback via online systems, including product operation queries, complaints, app functionality issues, top-ups, reports, and suggestions. Provide initial resolutions and maintain accurate records.

Adhere to customer service procedures, addressing enquiries from the user's perspective to deliver effective support.

Offer professional and patient solutions while accurately documenting user concerns. Ensure prompt responses to user enquiries and enhance customer satisfaction

Distil core issues from user enquiries, swiftly create support tickets, and promptly report user feedback. Ensure effective tracking and resolution of problems

Proactively engage with the product to gain in-depth understanding of features, gameplay mechanics, and operational workflows;

Actively contribute suggestions for product enhancements to drive continuous improvement in user experience.

Desired Candidate Profile

1. HSK Level 5 preferred; fluent Chinese (spoken, written, read, and heard) advantageous; familiarity with Arab cultural customs required;

2. Prior overseas customer service or moderation experience preferred; excellent communication, organisational, coordination, and teamwork skills essential;

3. Passion for the gaming industry; strong customer service ethos and rapid problem-solving abilities;

4. High sense of responsibility and team spirit; proactive and optimistic attitude; willingness to follow work assignments.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Specialist

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WeJoy

https://wuzzuf.net/jobs/p/yrli4dpivlkc-customer-service-specialist-wejoy-cairo-egypt