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Customer Service Specialist

ACE Hardware

Posted on November 7, 2019

2 - 4 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Greet customers entering establishments.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Assist with placement of orders, refunds, or exchanges.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Checking the maintaining checkout areas clean and tide.
• Performs miscellaneous job-related duties as assigned.
job requirements
2 to 4 years
Not Specified at least
Retail


Retail

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor's degree
• Knowledge of customer service principles and processes
• Experience in a retail, customer service or sales environment
• 2- 4 years in same position
• Fluent in written, spoken and read English

Keywords

Customer Service Specialist

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