Customer Service Specialist ME
Barry Callebaut
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.
Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.
Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.
Maintain and update order management systems (SAP/Salesforce) with current information and customer records.
Monitor and analyze key performance metrics to identify trends and improvement opportunities.
Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.
Organize and maintain process documentation to support continuous improvement efforts within the customer service team.
Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.
Desired Candidate Profile
Bachelor s Degree in Supply Chain Management, Business Administration, or a related field.
5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.
Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.
Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.
Excellent verbal and written communication skills in English, French or Arabic are a strong plus.
A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Ability to work independently and collaborate effectively with cross-functional teams.
Department / Functional Area
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