Customer Service Support Engineer

Assa Abloy Entrance Systems LLC

KEY ACCOUNTABILITIES:

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escalate internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service
• Ensuring ERP is always kept up to date with all customer data

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products
• Experience in working with ERP systems, preferably in MS Navision
• Experience of working across different markets and cultures
• Capable of taking responsibility, showing initiative, creativity
• High level of computer skills