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Customer Service Team Managers (Alexandria)

Digital Works

Posted on January 13, 2020

1 - 5 years Alexandria - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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We are looking for Team Leaders who can provide not only superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
• Optimize CSRs performance from both a quality and efficiency perspective
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Address disciplinary and/or performance problems according to company policy.
• Drive knowledge transfer within the team
• Roster distribution to achieve the target
• Provide input/feedback to Management team where required
• Remain well versed in Call Monitoring policies, procedures, standards and documentation
job requirements
2 to 5 years
Not Specified at least
Outsourcing/Offshoring Telecommunications


Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center
• Language Proficiency: Excellent written and Spoken English
• Ability to work with rotational shifts

Keywords

Customer Service Team Managers (Alexandria)

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Digital Works

About this Company
Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.
Industry:
Outsourcing/Offshoring
Telecommunications
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