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CUSTOMER SERVICE TRAINING

Save the Children International

10 - 11 years Amman - Jordan

Bachelor of Business Administration(Management). Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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Customer Service Training
The role
Provide intensive customized workshop training for the Syria Response Office based in Amman, Jordan, in becoming more customer-service oriented department.
Specific objectives:
-Providing a customized training in the area of customer-service
-Support in organizing and prioritizing the demand-supply processes, so they are more adjusted to the needs and efficient in reaching its destination points
-Support in preparing pragmatic solutions for requests vs processing of the demands
-Support Syria Program in providing mentoring/coaching while implementing customer service approach
Qualifications and experience
• Graduate Degree in the area of relevant management/business or social studies
• Minimum 10 years of international working experience in training/managing customer service programs
• Previous experience in preparing customer service analysis
• Knowledge and experience in working in diverse environments over complex issues
• Knowledge of designing customer service tools and standards that could be applied to different context
• Knowledge of NGOs and how they operate
• Passion to support INGOs operating in Syrian crisis
• Excellent oral and written English communication skills. Excellent English writing skills.
• Participatory and interactive approach to the consultancy work.
• Demonstrated effective interpersonal skills.
• The capacity to effectively communicate in a group or individually
The Organisation
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.
Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.
A copy of the full role profile can be found at www.savethechildren.net/jobs
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Job description:
Find out more about this role by downloading the job description here Job description
Location: Amman, Jordan
Contract - Full-Time
Closing date: Wednesday 20 June 2018
All jobs close at midnight UK time on the date specified
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Industry Type : NGO / Social Services / Community Services / Non-Profit
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Healthcare Customer Service Training Interpersonal Skills Selection Consultancy Management Advocateiness Executive

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Save the Children International


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Website https://www.savethechildren.net/jobs/job-details/5451


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