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Customer Services Officer

Fakeeh University Hospital

Posted on January 2, 2020

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Job
Summary
• Attend to needs of the patients, families
and visitors to have their best customer experience when they are at the facility
• Develop lasting relationships with customers
• To have a proactive approach in dealing with
customers
• Coordinate within the team to ensure services
are delivered to the satisfaction of the customers
Responsibilities
• The Customer Care Officer s role involves listening,
answering queries and meeting needs of the customers
in accordance with organizational
standards
and customer care programs
• To deliver the highest degree of
customer service levels
• To support the departmental
staff in running the services effectively
• To promote
the mission and philosophy of the hospital by acting in a caring,
courteous, and confidential manner towards, and with patients, visitors,
colleagues and staff, and by performing the assigned duties and
responsibilities according to the expected standards in order to fully
meet patient care needs.


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

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What
it takes to work with us in this position
A person with flair
and passion for customer care services, supporting the team and managing difficult
situations. A person who can handle customer complaints effectively and make
the customer fully satisfied with a professional and poised approach.
Qualifications
• Degree/Diploma in hospitality
• Certifications for specialized
customer care services
Experience
• 2-3 years customer care experience in a similar
hospital or hospitality industry
Knowledge/Technical
Skills:
• Excellent language skills in English and Arabic
• Patience and attentiveness
• Listening to the customer needs and complaints
• Time management skills.
• Being positive and polite at all times
• Organizational, Interpersonal and Communication
skills
• Effective team player

Keywords

Customer Services Officer

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Fakeeh University Hospital


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