Customer Services Support Officer

ADIB - Abu Dhabi Islamic Bank

Employer Active

Posted 6 hrs ago

Experience

1 - 3 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role:
Opening and closing applicant on time.
Ensure proper implementation and follow up with timely.
Prepare finance applications and obtain necessary approvals.
Performed efficient troubleshooting of issues.
Ensure TAT is adhered to and where possible exceed customer expectations
Co-ordinate and liaise with other departments in a professional manner
Participate in regular review and development meeting with key stakeholders
Prepare and provide monthly report
Keeping a record and details of actions taken
Supporting customer service agents
Provides technical help to colleagues if required.
Ensure compliance with bank policies
Perform other task specified by management.
Ensure customer queries are resolved with agreed TAT
Positive customer feedback
Deliver professionalism when dealing other departments

Specialist Skills / Technical Knowledge Required for this role:
Display flexibility in dealing with other team members
Good data processing skills
Good problem-solving skills
Excellent communication skills
Excellent Decision-making skills

Previous experience required (if any):
Previous banking experience in similar role
Knowledge of regulated financial services and banking industries
Detailed understanding of asset product
In depth understanding of the internal process, procedures and internal systems
This position is for UAE Nationals only

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Services Support Officer

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ADIB - Abu Dhabi Islamic Bank

https://www.efinancialcareers.com/jobs-United_Arab_Emirates-Abu_Dhabi-Customer_Services_Support_Officer.id23277435