Customer Services Team Manager - Alexandria Digital Works Posted on January 13, 2020 1 - 5 years Alexandria - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are looking for Team Leaders who can provide not only superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)• Optimize CSRs performance from both a quality and efficiency perspective• Provides statistical and performance feedback and coaching on a regular basis to each team member.• Address disciplinary and/or performance problems according to company policy.• Drive knowledge transfer within the team• Roster distribution to achieve the target• Provide input/feedback to Management team where required• Remain well versed in Call Monitoring policies, procedures, standards and documentationjob requirements2 to 5 yearsNot Specified at leastOutsourcing/Offshoring Telecommunications Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center• Language Proficiency: Excellent written and Spoken English• Ability to work with rotational shifts Keywords Customer Services Team Manager - Alexandria REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Service Manager Jobs also searched Customer Service Manager Jobs Backup Branch Manager Jobs Lobby Manager Jobs Customer Service Jobs Feedback Jobs Coaching Jobs Call Monitoring Jobs Digital Works About this CompanyDigital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.Industry:Outsourcing/OffshoringTelecommunicationsSee all Careers a nd Jobs at Digital Works More View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263533-Customer-Services-Team-Manager---Alexandria-Digital-Works-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?