Customer Success Lead

ClearGrid

About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. We re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch, with modern tools.We're a fast-growing startup with ambitious goals, and we re looking for builders who are hungry to make a real dent in a space with massive untapped potential.Role OverviewAs a Customer Success Lead at ClearGrid, you ll be an essential, strategic partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience for maximum value with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, long-term satisfaction, and retention.Key ResponsibilitiesAct as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.Lead client onboarding, solution implementation, and troubleshooting; facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.Understand clients technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.Develop comprehensive product and integration documentation tailored to internal and client-facing needs.Proactively monitor account health, usage, and performance; identifying opportunities for clients to adopt new solutions and features.Help shape customer success strategies, improving processes as our fast-growth startup evolves.Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.Occasionally travel to client sites for launches, Quarterly Business Reviews (QBRs), or technical workshops as needed.Key Responsibilities3+ years in a customer success or solutions engineering role preferably at SaaS, fintech, or data-driven startups.Fluency in both English and Arabic a must.Demonstrated technical proficiency: you re comfortable discussing APIs, data structures, solution architecture, and troubleshooting with client tech teams.Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.Proactive, empathetic, and highly organized you anticipate client needs and act as a committed partner at every stage.Comfortable with cloud platforms, web APIs, and modern analytics tools; experience with AI, automation, or data security is a plus.Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.Why Join ClearGrid?Real ownership: You ll play a central role in building products that redefine how collections work in the futureMassive industry impact: This is one of those rare spaces where almost everything is still to be built.High-growth team: We re scaling fast, and the systems, tools, and processes you help create will shape our foundation.