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Customer Success Manager


Posted on January 13, 2020

1 - 2 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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Job Purpose:
Spiral has an established reputation for providing the best tools in sector: software which is easy-to-use, powerful, fast and robust. Our clients rely on our tools, whether through interactive desktop and web interfaces, or integrated into their other tools and processes through programmatic interfaces.
A critical part of this is the Technical Support we provide with the tools.
Supporting Spiral s growing portfolio of tools in both the desktop and web formats you will answer queries from the technical users via phone and email.
You will provide constructive and added-value advice: guiding users to the information they want, helping them make sense of their data and educating them on how our software can help them.
In addition to software support, you will be joining a team that is responsible for face-to-face training, distributing software updates and handling licensing enquiries.
The role may involve an amount of international travel.
You will need excellent communication skills, a strong engineering, scientific or mathematical background and a proven ability to learn quickly on the job.
Previous experience in a support, programming, or software-testing role is beneficial but not essential. For example a bright and enthusiastic fresh graduate would be welcome with some teaching or customer facing experience.
This role is open to applicants direct from university courses as well as graduates with commercial experience.
Proven ability to learn new subjects quickly and in depth
Previous experience in Oil and Gas Industry [Planning, Scheduling, Assay
Strong engineering, scientific or mathematical background
Some teaching or customer facing experience
Strong written and spoken technical communication skills
Experience dealing with technical queries and explaining complex technical issues
Proven ability to understand and explain complex technical topics
Strong proficiency with Microsoft Word and Excel
Previous experience in a support, programming or software-testing role
AVEVA is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Concerning agencies: Aveva does not accept unsolicited resumes and will not be responsible for fees related to such
Legal Disclaimer
The Schneider Electric industrial software business and AVEVA have merged to trade as AVEVA Group plc, a UK listed company. The Schneider Electric and Life is On trademarks are owned by Schneider Electric and are being licensed to AVEVA by Schneider Electric.

IT - Software Services

Helpdesk / Customer Service / Telecalling


Customer Success Manager


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