Customer Success Manager
Flapen (for Amazon Private Label Seller)
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You'll Do
- Own client check-ins, communications, and satisfaction across multiple channels
- Manage HubSpot: track follow-ups, log activity, and keep all client info up-to-date
- Send invoices and payment reminders via Xero with 100% accuracy
- Respond to client questions promptly across email, Amazon messages, and more
- Track key tasks, timelines, and service milestones nothing slips
- Escalate issues quickly to keep accounts healthy and relationships strong
- Continuously improve how we support and retain clients
What We Offer
- 100% remote and async-friendly work culture
- Growth-focused team that values speed and results
- Competitive pay with performance-based bonuses
- A team that moves fast and treats clients like gold
Desired Candidate Profile
We're looking for a proactive, detail-obsessed Customer Success Manager to join our team. In this role, you'll own client relationships end-to-end ensuring smooth onboarding, timely support, and seamless billing. You'll be the person our clients rely on for follow-ups, check-ins, and fast answers across channels. If you're organized, responsive, and love keeping clients happy and engaged, we want to hear from you./p>
Company Industry
Department / Functional Area
Keywords
- Customer Success Manager
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Flapen (for Amazon Private Label Seller)