Customer Success Manager
Quorum Business Solutions
Employer Active
Posted on 19 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Customer action plans and onboarding
- Customer Monthly and Quarterly regular touch points
- Account Escalations
- Customer Health Monitoring and Reporting
- Renewals
- Cross-Organizational Coordination
- CSAT Initiatives to improve customer health, backlog, etc.
- Work with sales to commercialize account opportunities
- Help customers solve problems/challenges
- Customer Health Improvements
- Churn Prevention
- And other duties as assigned.
Desired Candidate Profile
Requirements
- Master Degree or 4 year degree from accredited university
- Preferred: Min 5 years experience in a Customer Service or Account Management related role
- Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement
- Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers and associates
- Problem solving, ability to communicate with the highest level in customer organizations
- Strong written, oral communication and presentation skills
- Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
- Data Analytics competencies
- Fluent in English, both written and verbal
Department / Functional Area
Keywords
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Quorum Business Solutions
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com .
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