Customer Success Manager

Remote Legal Staff

The Role

We re hiring a Client Success Manager to own the post-sale client journey from onboarding to results.

Your job is simple: make sure our clients succeed.

You ll be the primary point of contact for law firm leaders, guiding them through onboarding, solving problems, managing expectations, and ensuring they get real, measurable value from our services.
This is not a reactive support role it s a proactive leadership role.

You ll be managing relationships, influencing outcomes, and driving long-term retention and expansion.

You ll also work closely with our internal team to surface issues, improve processes, and increase client satisfaction across the board.
If you re confident with clients, strong on follow-through, and obsessed with delivering results you ll thrive here.
What You ll Do

Own the full client lifecycle from onboarding through ongoing support

Build strong relationships with law firm decision-makers
Drive usage, engagement, and satisfaction through proactive outreach

Identify client goals and ensure our services are aligned to hit them
Solve problems quickly and creatively

Monitor account health and retention risk act before issues escalate

Communicate client feedback internally to drive service and product improvements

Collaborate cross-functionally with recruiting, operations, and leadership

Look for opportunities to expand client value and increase account growth

You ll Thrive Here If You
Are confident, friendly, and professional with clients

Know how to manage expectations and deliver tough messages with grace

Are solutions-focused and love removing roadblocks
Take complete ownership of outcomes not just tasks
Have strong organizational habits and follow-through

Are proactive and emotionally intelligent
Think in terms of ROI and client outcomes

Love fast-paced, high-growth environments
Are tech-savvy and comfortable using tools like Slack, CRMs, trackers, etc.
This Isn t for You If

You shy away from responsibility or ambiguity

You struggle with follow-up or time management
You don t enjoy client-facing work or managing expectations
You re uncomfortable holding others accountable clients or team
You need constant direction or hand-holding