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Customer Success Manager

Client of Fabican

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality


, Posted on May 8, 2018 1 Opening

Job Description

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Customer Success Manager Jobs Vacancy, We are looking for experienced and talented Customer Success Manager for Dubai. Category Customer Service Jobs
Job Description :
• * Achieve annual renewal and expanded revenue targets
• * Facilitate successful onboarding of new customers
• * Leverage the Canvs service team, methodologies, and best practices to support successful implementation on the customer side
• * Ensure that the customer s Canvs usage runs at an optimal level of performance
• * Understand and explain how features within the Canvs platform relate to customer needs
• * Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption
• * Devise engagement plans that consider customer business goals and map software capabilities to achieve these goals
• * Understand the customer s business goals and technical environment, including software currently used by the client
• * Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
Job Skills :
• * Customer oriented with a focus on quality
• * Ability to interact and collaborate with key stakeholders within client organizations
• * Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
• * Comfortable with presenting to clients, big and small, both in-person and virtually
• * Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• * Project management experience is a plus
• * Undergraduate degree required


Industry Type : Recruitment / Placement Firm / Executive Search
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


Customer Success Manager Jobs Vacancy, We are looking for experienced and talented Customer Success Manager for Dubai. Category Customer Service Jobs
Job Description :
• * Achieve annual renewal and expanded revenue targets
• * Facilitate successful onboarding of new customers
• * Leverage the Canvs service team, methodologies, and best practices to support successful implementation on the customer side
• * Ensure that the customer s Canvs usage runs at an optimal level of performance
• * Understand and explain how features within the Canvs platform relate to customer needs
• * Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption
• * Devise engagement plans that consider customer business goals and map software capabilities to achieve these goals
• * Understand the customer s business goals and technical environment, including software currently used by the client
• * Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
Job Skills :
• * Customer oriented with a focus on quality
• * Ability to interact and collaborate with key stakeholders within client organizations
• * Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
• * Comfortable with presenting to clients, big and small, both in-person and virtually
• * Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• * Project management experience is a plus
• * Undergraduate degree required

Keywords

Customer service Onboarding Interpersonal skills Project management Presentation Technical Software Support process Usage

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Client of Fabican


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