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Experience
3 - 8 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities and Impact:
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
Monitor customer usage data to identify opportunities for further engagement and value creation.
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
Proactive Support: Anticipate customer challenges and address them before they escalate.
Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
Promptly and accurately capturing customer engagement activities in Salesforce.
What We re Looking For:
Desired Candidate Profile
Basic Required Qualifications:
- Bachelor's degree in business-related discipline is preferred.
- 3+ years of experience in customer success, account management, or a similar role.
- Proficiency in Gainsight, Salesforce or similar is an advantage.
- Industry knowledge (energy, commodities, finance) is an advantage.
- Strong communication skills, both written and verbal.
- Proven ability to manage multiple accounts and projects simultaneously.
- Ability to travel to meet clients.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Success Manager
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