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Customer Success Manager

Client of Eshfa.com

Posted on August 6, 2018

1 - 2 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Customer Success Manager Jobs Vacancy ,We are looking for experienced and talented Customer Success Manager for Sharjah. Category Customer Care Jobs.
Job Description:
• Manage across multiple business units a coordinated account strategy
• Support Sales efforts to articulate customer on-boarding experience and success program
• Proactively drive customer adoption and look for opportunities to increase customer loyalty and revenue growth
• Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure
• Improve Customer Experience & Customer Satisfaction by helping them achieve their stated business outcomes
• Provide feedback to Sales, Product and Marketing on patterns you see with customers that will allow us to more efficiently scale our business.
• Build strong relationships and collaborate cross-functionally to drive market readiness, sales handoffs, customer marketing, training actions, services deployment, and effective support


Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• Experience working with technical practitioners and executive sponsors
• Passion for technical community building (publicly and internally)
• Large scale enterprise IT experience
• Assertive but empathetic in nature; able to assist customers toward strategic goals through a combination of persuasion and rapport
• Experience presenting to customers both on-site and virtually
• Proven success in meeting target renewal, expansion and retention goals
• Energized by connecting and building long-lasting relationships with customers
• Exceptional multi-tasking abilities and organization skills

Keywords

Customer Satisfaction Customer Experience Customer Marketing Product Sales Deployment Senior Executive Training Management

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Client of Eshfa.com


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Website http://eshfa.com/job/customer-success-manager-jobs/


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