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Customer Success Specialist (Job Ref 1362)

Mondia Media

Posted on January 14, 2020

3 - 4 years Cairo - Egypt

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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ABOUT US
WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges
WHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!
Overall Purpose
The Customer Success Specialist is the appointed as part of Customer Success Management function which is entitled for managing the relationship and expectations of the client by taking into account their interests and ensuring that the highest quality standards are met within Business Operations Organization at Mondia Egypt Tech Center towards Mondia Group global customers.
for post sales related Customer Relationship Management tasks and activities.
Responsibilities
Provide a seamless and personal on-boarding and launch experience for new customers, while streamlining processes and maintaining a successful low-touch customer success model.
Tuned to customer needs & challenges.
Build lasting customer relationship.
Integrate policies to help ensure customer satisfaction.
Conduct regular customer touch-points and quarter business reviews to measure customer satisfaction.
Meet with customers on a regular basis to proactively monitor deployment velocity and work towards addressing any deployment blockers.
Create a Customer Success Plan that tracks milestones and measure progress against the plan.
ABOUT YOU
Bachelor degree in computer Science/IT Engineering.
At least 3 years of experience in the IT Industry within operations / support or service Environment.
Good knowledge and understanding of Mobile network E2E GSM, WCDMA, Core, VAS and IPBB.
Good knowledge and understanding of ETOM, & ITIL Framework.
Excellent communication skills.
Customer Relationship Management skills
Ability to think quickly and calmly when working under pressure.
Network service / performance focused.
Focused on continuous improvement and increase effectiveness with knowledge and prior experience.
Deep understanding of service providers / operators business requirements.
Priority setting to resolve conflicting goals with restricted resources.
Result oriented with good skills in leading and motivating people and conscious of responsibility.
Flexible and responsive to changing work patterns and demands
A thorough and methodical approach to work
Highly developed skills in interpersonal communication
Highly developed skills in knowledge sharing by actively contributing knowledge, experience, and skills to create a learning culture
Drive high performance culture in organization
Excellent knowledge in Micro Soft Office.
Fluent in English


Media / Publishing / TV / Radio / Outdoor / Digital

Helpdesk / Customer Service / Telecalling

Keywords

Customer Success Specialist (Job Ref 1362)

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Mondia Media


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