Customer Success Specialist (Job Ref 1362) Mondia Media Posted on January 14, 2020 3 - 4 years Cairo - Egypt Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB ABOUT USWHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.WHY WE RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challengesWHERE YOU FIT IN | We aim to build an inspiring organisation with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!Overall PurposeThe Customer Success Specialist is the appointed as part of Customer Success Management function which is entitled for managing the relationship and expectations of the client by taking into account their interests and ensuring that the highest quality standards are met within Business Operations Organization at Mondia Egypt Tech Center towards Mondia Group global customers.for post sales related Customer Relationship Management tasks and activities.ResponsibilitiesProvide a seamless and personal on-boarding and launch experience for new customers, while streamlining processes and maintaining a successful low-touch customer success model.Tuned to customer needs & challenges.Build lasting customer relationship.Integrate policies to help ensure customer satisfaction.Conduct regular customer touch-points and quarter business reviews to measure customer satisfaction.Meet with customers on a regular basis to proactively monitor deployment velocity and work towards addressing any deployment blockers.Create a Customer Success Plan that tracks milestones and measure progress against the plan.ABOUT YOUBachelor degree in computer Science/IT Engineering.At least 3 years of experience in the IT Industry within operations / support or service Environment.Good knowledge and understanding of Mobile network E2E GSM, WCDMA, Core, VAS and IPBB.Good knowledge and understanding of ETOM, & ITIL Framework.Excellent communication skills.Customer Relationship Management skillsAbility to think quickly and calmly when working under pressure.Network service / performance focused.Focused on continuous improvement and increase effectiveness with knowledge and prior experience.Deep understanding of service providers / operators business requirements.Priority setting to resolve conflicting goals with restricted resources.Result oriented with good skills in leading and motivating people and conscious of responsibility.Flexible and responsive to changing work patterns and demandsA thorough and methodical approach to workHighly developed skills in interpersonal communicationHighly developed skills in knowledge sharing by actively contributing knowledge, experience, and skills to create a learning cultureDrive high performance culture in organizationExcellent knowledge in Micro Soft Office.Fluent in English Company Industry Media / Publishing / TV / Radio / Outdoor / Digital Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer Success Specialist (Job Ref 1362) REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Specialist Jobs also searched Specialist Jobs Expert Jobs Associate Jobs Customer Service Jobs GSM Jobs WCDMA Jobs Customer Relationship Jobs Mondia Media View Contact Details Contact Name/ Designation: - Website https://mondia.bamboohr.com/jobs/view.php?id=191 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?