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Customer Success Specialist

Vijua

1 - 2 years Giza - Egypt

Bachelor of Technology/Engineering. Any Nationality


, Posted on May 30, 2018 1 Opening

Job Description

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We are seeking a Customer Success Specialist to build stronger relations with our clients and ensure their success using our platform. The specialist should have excellent customer service skills and fluency in English/Arabic written and verbal communication. Some basic Graphic Design skills will be a plus. The specialist will report to the Customer Relations Manager.
The responsibilities include, but are not limited to:
• Understand our software platform thoroughly in tiny detail (full training will be provided)
• Pro-actively guide customers in using our platform
• Perform periodical inspection of client accounts, suggest improvements, and manually implement improvements wherever appropriate
• Ensure client is getting prompt support responses
• Report feature requests to development team
• Report use case studies for marketing team
• Up-sell supplementary solutions to current customers
• Develop customer relationship, encouraging loyalty and retention
• Perform duties as needed.


Industry Type : Internet / E-commerce / Dotcom
Functional Area : Engineering

Desired Candidate Profile

A degree in Engineering, Business, Information Technology, or equivalent work experience
• Minimum of 1 year experience in a related job position
• Fluency in English and Arabic (vocal and written)
• Excellent computer skills
• Basic knowledge of HTML and web technologies (recommended)
• Basic Graphic Design skills (bonus)
• Ability to work under pressure

Keywords

HTML Information technology Customer support Customer service Customer relationship Web technologies Graphic designing Inspection Training Basic

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Vijua

About this Company
Vijua is a Cairo-based technology company specialized in interactive ebook technologies. Their award-winning platform, Kotobee, is used today by top institutes and organizations all over the world, with an increasing user base in Education, Publishing, and Training. More...
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Industry:
Computer Software
Information Technology Services
Internet/E-commerce
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