Customer Support Advisor - English Edfa3ly Posted on August 10, 2018 0 - 1 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Act as a front-line interface with customers of Edfa3ly in Egypt and abroad.• The role involves responding to customers through all the customer interaction channels as per your distribution and resolving their inquiries. (Phone, email, Live chat or social media.)• Own and manage the client relationship: resolving customer queries efficiently and effectively.• Ensure service level agreements are met and maintained by following up and communicating company policy correctly.• Work as part of a team to ensure offering world-class Customer Service at all times.• Communicate positively with all involved parties in order to facilitate the customer's reception of the expected service & purchased orders.• Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.• Implement high-quality standards of Customer Service for customers through maintaining your set KPIs.• Apply FCR concept for all customers inquiries.• Maintain professional work relationships with colleagues.• Keep records of customer interactions, process customer accounts, and file documents Company Industry Internet / E-commerce / Dotcom Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile University Graduates.• Fresh graduate or experienced are welcome to apply.• Excellent English (written & spoken)• In-depth knowledge of performance metrics (KPIs)• Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).• CRM experience is a plus• Excellent PC skills• Good Communication and Handling Skills.• Decision-making skills Keywords Customer service CRM Customer interaction Social media Project Coordinator Service level Customer Support Advisor Client relationship Quality standards Research REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Customer Support Advisor Jobs Customer Service Jobs Customer Support Jobs Service Level Jobs Client Relationship Jobs Customer Interaction Jobs Quality Standards Jobs Edfa3ly View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/143040-Customer-Support-Advisor---English-Edfa3ly-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?