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Customer Support Advisor - English

Edfa3ly

Posted on August 10, 2018

0 - 1 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Act as a front-line interface with customers of Edfa3ly in Egypt and abroad.
• The role involves responding to customers through all the customer interaction channels as per your distribution and resolving their inquiries. (Phone, email, Live chat or social media.)
• Own and manage the client relationship: resolving customer queries efficiently and effectively.
• Ensure service level agreements are met and maintained by following up and communicating company policy correctly.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate the customer's reception of the expected service & purchased orders.
• Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
• Implement high-quality standards of Customer Service for customers through maintaining your set KPIs.
• Apply FCR concept for all customers inquiries.
• Maintain professional work relationships with colleagues.
• Keep records of customer interactions, process customer accounts, and file documents


Internet / E-commerce / Dotcom

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

University Graduates.
• Fresh graduate or experienced are welcome to apply.
• Excellent English (written & spoken)
• In-depth knowledge of performance metrics (KPIs)
• Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
• CRM experience is a plus
• Excellent PC skills
• Good Communication and Handling Skills.
• Decision-making skills

Keywords

Customer service CRM Customer interaction Social media Project Coordinator Service level Customer Support Advisor Client relationship Quality standards Research

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Edfa3ly


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