Customer Support Agent
Bamboo Card
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle customer emails, marketplace queries, and B2C tickets professionally.
Validate, categorize, and prioritize incoming tickets.
Troubleshoot and resolve customer issues promptly.
Manage escalations and coordinate with suppliers when necessary.
Maintain accurate ticket documentation in Zendesk.
Meet SLA targets for response and resolution times.
Maintain high-quality communication and contribute to CSAT improvements.
Follow internal SOPs and ensure proper handover before leave.
Minimum 3-4 years experience in e-commerce or online marketplace customer support.
Zendesk proficiency (Mandatory).
Strong written communication skills (non-voice role).
Ability to work with AI support tools/AI agents (Desired).
Strong problem-solving, organization, and attention to detail.
Desired Candidate Profile
Minimum 3-4 years experience in e-commerce or online marketplace customer support.
Zendesk proficiency (Mandatory).
Strong written communication skills (non-voice role).
Ability to work with AI support tools/AI agents (Desired).
Strong problem-solving, organization, and attention to detail.
Company Industry
Department / Functional Area
Keywords
- Customer Support Agent
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Bamboo Card
Bamboo Card is the Middle East s leading Digital Prepaid Products Distributor and Rewards Fulfilment Agency. Since 2018, we have delivered eGift Cards, Prepaid Cards, and Digital Top-Ups globally through our API and Client Portal.
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