Customer Support Engineer, Dubai Panasonic Avionics Posted on August 6, 2018 1 - 2 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications. Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of People b efore Products . We are looking for a candidate with experience in Systems Engineering along with strong avionics engineering and network knowledge to join our team in Dubai, United Arab Emirates . You must be a solution finder, not just problem identifier, the aim being that airlines and customers are 100% satisfied with our product. You must be comfortable working independently, but also able to build good relationships to allow them to use the wider Panasonic team in resolving issues. The role: The role holder will provide technical guidance and assistance to assigned customers. Troubleshoot and work to resolve system problems occurring on aircraft. Report issues/problems that can t be cleared locally to the Engineering departments or regional/head offices as appropriate. Participate actively in any retrofits and/or the entry into service of new systems at assigned customers. Evaluate the needs of the customers and relate details to appropriate internal departments. Maintain customer satisfaction through accurate, detailed and timely responses to problems and queries, and elevate situations with Panasonic Avionics Management if and when required. Ensure the customer understands the systems thoroughly and arrange additional training when required. Work with the Training Department to set up additional training (OJT, Line Maintenance and Cabin Crew) for the assigned customers. Consistently exhibit professionalism in order to enhance the customer s perception of the Company. Qualifications and experience: Ideally degree-level educated or equivalent in Engineering, Electronics, Avionics or relevant discipline. Demonstrated experience in aircraft avionics design/systems engineering and/or a related customer service role in aviation/aerospace engineering essential. Experience in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware an advantage. Strong Microsoft Office skills with experience in LINUX and UNIX an advantage. Sound verbal and written communications skills. Other Requirements: The position requires the role holder to accept and perform duty travel, at very short notice. Company Industry Consumer Durables / Consumer Electronics Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Unix Linux Customer Service Customer Support Avionics Aerospace Computer Hardware Project Coordinator Aviation Application Software REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Customer Support Engineer Jobs in Dubai Technical Support Engineer Jobs in Dubai Desktop Engineer Jobs in Dubai Customer Service Jobs in Dubai Aviation Jobs in Dubai Travel Jobs in Dubai Airlines Jobs in Dubai Customer Support Engineer Jobs in UAE Technical Support Engineer Jobs in UAE Desktop Engineer Jobs in UAE Customer Service Jobs in UAE Aviation Jobs in UAE Travel Jobs in UAE Airlines Jobs in UAE Customer Support Engineer Jobs Technical Support Engineer Jobs Desktop Engineer Jobs Customer Service Jobs Aviation Jobs Travel Jobs Airlines Jobs Panasonic Avionics View Contact Details Contact Name/ Designation: - Website https://www.aviationjobsearch.com/job/customer-support-engineer-dubai/3359411 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?