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Customer Support Engineer, Dubai

Panasonic Avionics

Posted on August 6, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications. Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of People b efore Products .
We are looking for a candidate with experience in Systems Engineering along with strong avionics engineering and network knowledge to join our team in Dubai, United Arab Emirates .
You must be a solution finder, not just problem identifier, the aim being that airlines and customers are 100% satisfied with our product. You must be comfortable working independently, but also able to build good relationships to allow them to use the wider Panasonic team in resolving issues.
The role:
The role holder will provide technical guidance and assistance to assigned customers.
Troubleshoot and work to resolve system problems occurring on aircraft.
Report issues/problems that can t be cleared locally to the Engineering departments or regional/head offices as appropriate.
Participate actively in any retrofits and/or the entry into service of new systems at assigned customers.
Evaluate the needs of the customers and relate details to appropriate internal departments.
Maintain customer satisfaction through accurate, detailed and timely responses to problems and queries, and elevate situations with Panasonic Avionics Management if and when required.
Ensure the customer understands the systems thoroughly and arrange additional training when required.
Work with the Training Department to set up additional training (OJT, Line Maintenance and Cabin Crew) for the assigned customers.
Consistently exhibit professionalism in order to enhance the customer s perception of the Company.
Qualifications and experience:
Ideally degree-level educated or equivalent in Engineering, Electronics, Avionics or relevant discipline.
Demonstrated experience in aircraft avionics design/systems engineering and/or a related customer service role in aviation/aerospace engineering essential.
Experience in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware an advantage.
Strong Microsoft Office skills with experience in LINUX and UNIX an advantage.
Sound verbal and written communications skills.
Other Requirements:
The position requires the role holder to accept and perform duty travel, at very short notice.

Helpdesk / Customer Service / Telecalling


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Panasonic Avionics

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