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Experience
2 - 5 Years
Job Location
Education
Bachelor of Business Administration(Management), Any Graduation
Nationality
Any GCC National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Manage incoming customer inquiries via email, chat, and phone professionally.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives.
Desired Candidate Profile
Proven experience in customer service or customer support roles.
Strong communication skills (verbal & written).
Ability to handle customer complaints calmly and professionally.
Good problem-solving and decision-making skills.
Basic knowledge of CRM systems and MS Office tools.
Ability to work in a fast-paced environment.
Strong interpersonal skills and customer-focused attitude.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
- Time Management
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Horizon Electronics
Horizon Electornics LLC-FZ is an official electronics retail brand serving customers across the UAE, offering a wide range of genuine consumer tech—smartphones, laptops, TV & audio, cameras/CCTV, printers, and gaming products. Built on trust and authenticity, Horizon Electronics emphasizes verified distribution networks and products sourced from authorized manufacturers. Customers benefit from secure payments, 24/7 support, and a 30-day money-back guarantee. In the UAE, the brand also offers free shipping on orders over AED 500 and fast delivery within 24–48 hours.
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