Customer Support Executive
JobIn
Posted on 8 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
Identify customer needs, troubleshoot issues, and provide appropriate solutions or alternatives
Document interactions and resolutions in the CRM system
Follow up with customers to ensure full satisfaction and proper issue closure
Collaborate with internal teams (sales, technical support, product) to resolve complex cases
Maintain up-to-date knowledge of company products, services, and policies
Track and report recurring customer issues or trends to improve service processes
Skills
Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
Strong problem-solving abilities and a customer-first mindset
1 2 years of experience in customer support or client service roles
Excellent communication skills (written and verbal)
Basic technical troubleshooting skills and the ability to explain solutions clearly
Ability to stay calm under pressure and manage multiple conversations at once
Strong organizational skills and attention to detail
Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
Identify customer needs, troubleshoot issues, and provide appropriate solutions or alternatives
Document interactions and resolutions in the CRM system
Follow up with customers to ensure full satisfaction and proper issue closure
Collaborate with internal teams (sales, technical support, product) to resolve complex cases
Maintain up-to-date knowledge of company products, services, and policies
Track and report recurring customer issues or trends to improve service processes
Skills
Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
Strong problem-solving abilities and a customer-first mindset
1 2 years of experience in customer support or client service roles
Excellent communication skills (written and verbal)
Basic technical troubleshooting skills and the ability to explain solutions clearly
Ability to stay calm under pressure and manage multiple conversations at once
Strong organizational skills and attention to detail
Company Industry
Department / Functional Area
Keywords
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