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Customer Support Executive

Justmop

2 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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Customer Support Executive
Job Location : UAE
Job Description :
Actively monitoring orders placed via Justmop up to completion
Answering inbound calls from Cleaning Company Partners and acting on the pending issues
Proactively liaising with cleaning companies to ensure orders run smoothly
Taking the necessary actions to improve the customer experience
Investigate and resolve customer complaints and queries on the spot
Checking in with the cleaning companies via email and phone to align on the orders
Support other functions (i.e. Inbound, Outbound, Email, Live-chat, etc.) when needed.
Qualifications and Skills :
Excellent written and spoken English
Genuine passion for providing the highest level of customer service
Ability to use multiple systems and multitask in a fast paced environment
Effectively communicate to a wide range of people via telephone or email
Imminently assess a situation and problem-solve to point of resolution
Work hard and well under pressure
Customer support experience is a big plus
Interested candidates please forward your CV.


Industry Type : Facilities Management
Functional Area : Sales / Business Development

Desired Candidate Profile


Experience:
2 to 5 years
Qualification level:
Graduate
Job Function:
Customer Service / Telecalling
Skillset:
Customer support, customer service, Effectively communicate
Jobseeker Nationality:
Jobseekers from any country

Keywords

Customer Service Outbound Monitoring Customer Support Executive Customer Experience Customer Complaints Telecalling Usage

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Justmop


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